The desk is wiped when the chat ends. “Agent memory” is three different workarounds for that one fact — and only one of them survives the night.
Follow one fact — “no dairy” — from the moment it is said to the moment it is needed again next week.
The problem it solves
How it works
Where it goes wrong
So what
An agent that “remembers you” is a store of sentences somebody chose to keep, searched the same fallible way as any other document.